Reference

Terms and Conditions That Govern Your 11zon Account

These terms set out the rules under which you may open and use an account on 11zon.

Applies to all account holdersCovers UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessUpdated when policy changesContact us for any clause queries

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What These Terms Cover and Where They Apply

11zon Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 11zon.club, you confirm that you have read, understood and agreed to every clause on this page. These terms apply to all activity conducted through your account — from the moment you fund your wallet via UPI or Paytm through to any

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withdrawal you request to PhonePe or a linked bank account. We operate under applicable law and your right to access the platform is conditional on local law permitting such activity in your state or territory within India. If regulations in your area change, we may restrict
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or suspend access without prior notice; we will, however, communicate the reason through the email address on your account. These terms also cover how disputes between you and 11zon are escalated, the law that governs any such dispute, and the channels through which you may raise
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a formal complaint. We revise these terms periodically; the version published on this page on the date you log in is the version that governs your session.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Email Support Send a written query about any clause in these terms to our support address and we aim to respond within 24 hours on business days. Include your registered account ID for faster resolution.

Live Chat Our live chat channel is available directly from your account dashboard. If a term feels unclear or you want confirmation on how a rule applies to your account, our agents can clarify in real time.

Formal Complaints If your concern is not resolved through chat or email, you may escalate to our complaints desk. Submit your complaint in writing with supporting account details and we will acknowledge it within 48 hours.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We have built the account layer on 11zon around a clear set of practices: encrypted data storage, defined retention periods, and transparent processes for requesting changes to what we hold about you.

Data Storage

Account data — including your name, contact details and transaction history — is stored on secured servers. We do not share this data with third parties except where required by applicable law or payment processing by UPI, Paytm or PhonePe networks.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser; disabling them may affect how certain account features behave on 11zon.club.

Account Security

Your account is protected by a password you set and, where enabled, two-step verification. We will never ask for your full password by email or chat. Report any suspicious login activity to us immediately through live chat.

Data Retention

We retain account records for the period required under applicable financial and legal obligations. Once that period lapses and your account is closed, personal data is deleted or anonymised in line with our internal retention schedule.

Requesting Changes

You may request a correction to your account data or ask us to export a copy of what we hold by emailing our support desk. We aim to fulfil verified data requests within 30 days of receiving all required identification.

Dispute Contact

If you believe a term has been applied incorrectly to your account — including a transaction settled via PhonePe or Paytm — raise it through our formal complaints path. Written escalations receive a reasoned written reply from our policy team.

Answers to Common Questions About These Terms

The questions below address what account holders in India ask most frequently about how these terms apply to their accounts, their funds, and their rights on 11zon.club.

These terms apply to any account opened on 11zon.club. Your right to access the platform depends on local law in your state or territory. Where local law permits it, these terms govern your full account relationship with us.

We may update these terms at any time. When we make a material change, we will notify you via the email address on your account before the updated terms take effect. Continued use of your account after that date constitutes acceptance of the revised version.

If we suspend your account for a breach of these terms, any cleared balance in your wallet remains accessible for withdrawal subject to our verification process. Funds already cleared via UPI, Paytm or PhonePe are not forfeited solely due to a suspension.

Email our support desk from your registered address with the subject line 'Data Request' and your account ID. After we verify your identity, we will provide a copy of your personal data within 30 days as required by applicable law.

Disputes are subject to the laws applicable in the jurisdiction under which we operate and, where relevant, to the laws of India to the extent that they apply to your use of the platform from within Indian territory.

Start by contacting live chat for an informal resolution. If that does not resolve the matter, submit a formal written complaint through our complaints desk. We acknowledge all written complaints within 48 hours and provide a substantive reply within 14 days.

Yes. Creating multiple accounts, providing false identity details, attempting to manipulate game or payment outcomes, or using another person's UPI or Paytm credentials on your account are all prohibited and may result in permanent account closure.

Terms and Conditions That Govern Your 11zon Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Storage

Cookie Policy

Account Security

Data Retention

Requesting Changes

Dispute Contact

Answers to Common Questions About These Terms

01 Do these terms apply to me if I am in India?

02 Can 11zon change these terms without telling me?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How do I request a copy of the data 11zon holds on my account?

05 Which law governs disputes arising from these terms?

06 What should I do if I disagree with a decision made under these terms?

07 Are there any activities that are strictly prohibited under these terms?

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